As of today my youngest offspring, Alyssa (a.k.a. Allie) is now 11 years old. Double digits baby.
Allie is a wonderful kid, full of energy and very happy. She’s got so much energy she makes the Energizer bunny look like he’s unconscious.
Happy birthday Allie.
A couple of days ago I posted about my problems I’d had with Comcast’s customer service. They’d shut my old phone off two days before the new one was to be turned on, and weren’t going to do anything to help me out.
After that bad experience I thought “To hell with them. I’ll post about it on my golf blog and let about 200,000 people a month read it.” I did just that.
Within 24 hours I got a phone call from the local Comcast supervisor who was apologizing profusely about their errors. She told me that they intended to tell their employees the proper way to handle this type of situation and they’d also clarify what the original person did wrong. Then she offered me a free month of all my services, which amounts to probably $150. I thanked her and told her I thought that was a good and appropriate gesture for my trouble.
I felt it to be fair to write this post since Comcast did make good on their errors. Was it my previous HOG post which triggered the call? Perhaps.
My home course, River Oaks, is in for some changes in a year or so… Check out this beautiful mock-up of what #1 fairway will look like when the power company adds a freaking 120 foot pole in the middle of it. Nice…NOT
With my recent move, I had the unpleasure of having to deal with Comcast’s customer service. Actually, even using the words “Comcast” and “customer service” in the same sentence should be against the law.
It took 1.5 weeks from when I requested it, to have my service transfered a few hundred yards down the street. I specifically told them that I’d be using the service and keeping my home office intact at my old location until the switch. Sure enough, I get calls on my cell phone from friends asking why my phone is “no longer in service.”
I call Comcast on my cell and I have to punch no less than 20 keys on my phone just to get in the queue for a customer service rep. After typing in “1” for English, my phone number, and a zillion other keystrokes, I get disconnected. Then it is back to the 20 more key strokes, 1 for English etc.. …rinse, repeat.
After moving the last 4-5 days I’m exhausted. My round today was a disaster. But on the #8 hole (our 17th since we played the back first), my pal Dave Shields got an ACE! He was 174 out. Funny thing was that our other buddy Dan hit one in to about three feet. We thought that was Dave’s shot.
I’ll have a picture of Dave and my free Corona I drank posted shortly!